Add-on Services are now even easier and more transparent to access within the digital booking process at Lufthansa Cargo. Five Add-on Services – from “Sustainable Choice” to “smartULD” – address specific requirements along the transport chain. Customers can add them to their booking individually with just a few clicks.
With its Add-on Services, Lufthansa Cargo enables customers to enhance airfreight transports with targeted additional services – from supporting the use of more sustainable aviation fuel to personally accompanying valuable works of art during ground handling or receiving real-time information on the status of temperature-sensitive shipments.
The offering builds on Lufthansa Cargo’s modular product portfolio. Customers first select a “Product” and define the required “Speed” before adding suitable Add-on Services to their booking.
The additional services are now even more closely integrated into the digital booking journey. At the end of the booking flow, all available Add-on Services for the selected Product, Speed and route are displayed including transparent pricing and can be added with just a few clicks. The integration of the services “toDoor” and “Insurance” into the digital booking process is still in progress.
With this portfolio, Lufthansa Cargo serves frequently requested customer needs along the transport chain and provides additional flexibility for designing individual logistics solutions. The modular offering allows customers to expand their bookings with targeted additional services and tailor transport solutions even more flexibly to their individual requirements.
