Qatar Airways Cargo and WiseTech Global have announced that the launch of a direct eBooking solution between their global operating systems has gone live. This connection further enhances the flight schedule and operational data exchange implemented last year.
The eBooking connection between WiseTech’s flagship CargoWise platform and Qatar Airways Cargo management system, CROAMIS, enables freight forwarders using CargoWise to choose their flight and confirm a booking with Qatar Airways Cargo in real-time, without having to leave the platform. Similarly, existing bookings made via the solution can be modified.
Mr. Guillaume Halleux, Chief Officer Cargo at Qatar Airways Cargo commented: “Our continued collaboration with WiseTech Global is focused on providing our mutual customers with an enhanced experience, and supporting them with improved visibility, efficiency, and value. With our operational data exchange with CargoWise seeing positive results, this was a natural next step in the partnership. Our digitalisation strategy remains centered on moving to robust systems, automatic quotations, real-time integrations, and improved reporting. These have become critical in an industry that is moving rapidly towards digital solutions.”
Mr. Scott McCorquodale, Head of Airline Connectivity at WiseTech Global, said: “Qatar Airways Cargo’s strong focus on improving its digital processes, and our shared purpose of providing a seamless and valuable experience for our customers, meant it was only natural that the collaboration would develop. There’s no denying that the traditional air cargo booking process for many freight forwarders, which relies on communication methods such as telephone calls and emails, is now so glaringly inefficient that they simply must move to the electronic method, or risk being left behind.”
“The air cargo industry has historically been very manually-based, which contributed to substantial inefficiencies. This has all changed in recent years, with many airlines now firmly prioritising their digital transformation projects. With the new eBooking connection now available to CargoWise users, forwarders are able to confirm their bookings without any input from airline staff – dramatically speeding up the process, and allowing forwarders to focus on providing value-added services to their customers.”