Changi Airport Group has accorded IndiGo its Partner of the Year award at the 18th edition of the Changi Airline Awards. The annual event honours airline and aviation partners that have contributed to the development of the Changi air hub.
The accolade presented to IndiGo is in recognition of the airline’s remarkable growth at Changi Airport since its commencement of Singapore services in 2011. During this time, IndiGo has risen to become Changi’s fifth largest foreign carrier by passenger traffic.
As a key partner, IndiGo has collaborated closely with CAG and contributed significantly to boosting traffic between India and Singapore. IndiGo now operates 75 weekly services between India and Singapore, which is 53% more compared to pre-Covid levels.
Besides direct services to Singapore, IndiGo has, through its codeshare partnership with Qantas, facilitated seamless connectivity between India and Australia via Changi, registering a nine-fold increase in transfer traffic in the last year. IndiGo also partnered CAG on a joint marketing campaign to promote its new Coimbatore-Singapore route, as well as the Singapore Tourism Board to promote Singapore as a destination to India travellers through trade engagement and marketing efforts.
Mr Vinay Malhotra, Head of Global Sales, IndiGo said, “At IndiGo, we are truly humbled to receive the 'Partner of the Year' award at Changi Airline Awards 2025. This recognition validates our dedication to growth and partnership with Changi Airport Group. Since 2011, we've expanded significantly, now operating over 70 weekly flights connecting Singapore to nine cities in India. Our collaboration with Changi Airport has been pivotal in boosting traffic not only between India and Singapore but also beyond, with our codeshare partnerships offering convenient connections to our customers via Changi Airport. IndiGo is committed to strengthening this partnership with Changi Airport even further, delivering hassle-free travel experiences to our customers.”
Speaking at the event, Chief Executive Officer of CAG, Mr Yam Kum Weng, highlighted the challenges and opportunities for Changi Airport as travel demand rises amid global uncertainties. He cited key projects that will strengthen the airport's operational resilience and support airlines’ growth, while enhancing passenger travel experience.
“The One Aviation community is jointly implementing ‘Aircraft 360’, a new concept for aircraft turnaround management. Using computer vision and AI to monitor aircraft turnaround activities and predict potential delays in flight departures, resources can be deployed promptly to mitigate any delays. When it is fully scaled up in all terminals, Changi can accommodate 12 more flights a day using the contact gates during peak hours.”
However, Mr Yam said that even with the effort to maximise the use of contact gates, it will still not be sufficient to meet the high demand during peak periods because airlines prefer to operate more flights during these times. Hence, more remote bussing during peak hours in the morning and evening is to be expected.
“To improve the experience for passengers on such flights, particularly in wet weather conditions, CAG is planning to construct fully sheltered satellite gates where passengers will board or disembark the aircraft using gently sloped ramps that are connected seamlessly to aerobridges. We plan to complete construction of the first satellite gate before the end of the year and aim to build more of these around the airport.
“At the same time, we are also trialling mobile boarding ramps at remote stands where it is not possible to build the satellite gates. With both the satellite gates and mobile boarding ramps, we will provide a seamless experience for passengers travelling between the terminal buildings and remote stands, rain or shine.” he added.
