GoHelp, the disaster management program of DHL Group, looks back on 20 years of delivering crucial support when and where it matters most to people in need. Since its inception, the initiative has responded to 77 disasters, moving around 70,000 tons of life-saving aid at airports in collaboration with leading humanitarian organizations. GoHelp has evolved and solidified its position as a trusted logistics partner in the humanitarian sector.

“Our work has shaped the way logistics is integrated into global emergency response efforts,” said Thomas Ogilvie, CHRO and Labor Director of DHL Group. “Our compass for the operations is our business purpose: connecting people, improving lives. We focus our offerings on our core competence and only do what we do best: organizing logistics services in every environment.”

As global natural disasters rise and the humanitarian sector faces financial constraints, the approach to humanitarian aid is evolving. “With the escalating effects of climate change, the demand for rapid, efficient, and effective disaster response is at an all-time high. Well-trained personnel are essential to the success of any humanitarian initiative,” said Mayyada Ansari, Global Head of GoHelp.

Building on years of experience, GoHelp has introduced a third pillar this year – alongside DRT and GARD. Preparedness and enablement are the goals of the “DHL Academy of Humanitarian Logistics”. It equips humanitarian organizations with the necessary skills to better manage and execute aid deliveries. The academy includes online training and practical workshops, logistics assessments, expert consulting, and digital learning modules aimed at enhancing logistics competencies so that people can receive assistance more quickly and effectively in emergencies.

DHL employees can get involved, too. Ansari said: “Together, we are building a future where every response is faster, smarter, and more effective, ensuring that when disaster strikes, communities are ready – and resilience is already in motion.”