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Cargo iQ brings visibility of service agreements to ground handlers

Cargo iQ has updated its offset management platform ENCORE to give ground handling agents (GHAs) access to view service timelines for shipments according to their service level agreements (SLAs) with airline partners.

The new access will bring ground handlers visibility over specific time commitments for shipments in their care – crucial data for planning activities, reaching milestones, and meeting service commitments.

This means that when an airline agrees that a forwarder can collect a shipment within a specified timeframe after landing, this data is input into the ENCORE system and is used by the Cargo iQ Data Management Platform (CDMP) to create the route map for the shipment’s journey, which can then be monitored.

The same principle is also true for the interface at origin airport, where the on-time handover from the forwarder to the GHA is crucial for overall on-time performance.

“With this latest upgrade to ENCORE, all parties involved in the movement of a shipment will now have visibility on the planning that goes into creating a route map, which is essential for meeting on-time-performance expectations and driving quality in the supply chain,” said Chris Davies, Technology and Product Manager, Cargo iQ.

“This visibility not only means that shipments are more likely to arrive on time, but it also helps to protect the integrity of time-critical shipments and protect stakeholders from incurring unfair penalties when offsets are missed.”


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