Karen Cox was appointed Global Director Operation in July and reports directly to the CEO. Her role now also includes Safety. Karen will drive the operational transformation of Swissport and focus on further strengthening the global operations team. Next to driving operational excellence, health and safety will be at the core of her agenda.
Warwick Brady, President & CEO of Swissport International says, “She is a true aviation expert with a proven track record in operational excellence, safety management, cost control and a strong commitment to exceeding customer expectations. Safety is part of our DNA, and we work tirelessly toward the goal of zero accidents and zero work-related injuries and illnesses to prevent harm to our employees and to our customers' property.
Prior to joining Swissport, Karen was with easyJet for 18 years as Director of Ground Operations and Customer Management Centers. In this role, she worked closely with Swissport, gaining operational insights from a customer perspective, which will undoubtedly help in her new role to further strengthen our focus on customer centricity.
Richard Scott has been appointed as interim Head of QHSE (Quality, Health, Safety & Environment). He will continue to develop the QHSE roadmap and report to Karen Cox.