ECS Group and CargoAi have announced a strategic collaboration, integrating CargoAi’s groundbreaking CargoCoPilot API into ECS Group’s operations to digitalize the handling of rate requests and quotations. This cutting-edge solution leverages generative AI to automate manual email processing, significantly reducing workloads and boosting efficiency for ECS Group’s operational and sales teams across 23 countries.

By adopting the CargoCoPilot API, ECS Group has successfully automated email-to-quotation workflows, allowing unstructured data from client emails to feed directly into their Quantum quotation tool thereafter automatically generating an email response with a quotation. This seamless integration has transformed the quotation process, with more than 10,000 quotations processed monthly via the API.

Jean Ceccaldi, CEO of ECS Group, shared, “Data entry is one of the least attractive aspects of the job for our teams. With CargoCoPilot, we’ve not only reduced manual workloads but also made the process significantly faster, more reliable, and more attractive for our staff as new hires aren't thrilled about data entry. The tool has become a real companion, easily integrating into our teams’ routines and driving enthusiasm for its adoption without any training or guideline. Our teams can’t imagine going back to life before CargoCoPilot.”

Matt Petot, CEO of CargoAi, commented, “Our partnership with ECS Group represents the future of air cargo operations, where AI-driven tools like CargoCoPilot empower teams to achieve greater efficiency and focus on what truly matters. Seeing such rapid adoption and enthusiasm from users is a testament to the strength and practicality of the solution.”