“The all-encompassing cargo management solution” is the tagline given to ECS Group’s ALL-IN product, one of the ten Abilities forming its unique Augmented GSA concept. With it unique, all-inclusive palette of Sales, Marketing, Revenue Optimisation, Network Operations, Quality, Safety, and Security Management, Interline Management, Claim Handling, and even Charter Operations on offer, ECS Group delivers consistently high-level management services to cargo carriers, wherever they are required.
“With ALL-IN, we are proud to offer airlines an unparalleled Total Cargo Management benefiting from our worldwide presence, allowing us to cover our customers’ entire network.” Adrien Thominet, Executive Chairman of ECS Group, emphasizes. From Sales all the way through to Claims Handling, including all processes in between, ECS Group not only covers every aspect of airline sales operations, but – given its extensive global network – is also able to offer this wherever its customers fly to. “ALL-IN is the most detailed outsourcing offer in the GSA market, today, and is underpinned with our in-house digital and revenue-optimisation tools, ensuring both optimum process efficiency and maximum revenues for our airline customers” Robert Van de Weg, Chief Commercial Officer explains.
A dedicated Key Account Manager (KAM) acts as a single point of contact between the airline and ECS Group, and steers the detailed transition to ALL-IN. Over a period of two to six weeks, depending on the complexity and scope of the operations selected by the carrier, the KAM coordinates the internal steps with the eight-strong ALL-IN team based mainly in Frankfurt, Germany, and ECS Group’s commercial, digital, and legal departments. The KAM oversees the set-up of a dedicated local office, where required, and arranges part-time or full-time airline representation, accordingly. ALL-IN offices currently exist in Germany, Belgium, the United Kingdom, the Netherlands, and Moldova.
Following the successful transition to ALL-IN, the KAM remains the airline’s single point of contact on a daily basis, coordinating regular meetings and performance reviews with the carrier to ensure customer satisfaction, and to continue to develop and expand the airline’s business.