Alaska Airlines and Hawaiian Airlines have integrated their cargo operations onto a single platform, with the migration of Hawaiian Air Cargo into IBS Software’s iCargo system. This move unifies both carriers within one digital cargo management environment, replacing Hawaiian’s legacy system and extending Alaska’s use of iCargo since 2022. Cargo policies are now standardised across the combined network with simplified billing and freight tracking. Customers access a consolidated online portal to book, ship and track cargo across the full network.
The operational benefits of consolidating onto one platform are significant. Real-time shipment visibility is now consistent across the entire network, enabling faster decision-making and improved service reliability for shippers and logistics partners. Export, import, and warehouse processes follow a unified workflow, reducing manual effort and the risk of errors that arise when data moves between disconnected systems. Teams across both airlines work from the same data, supporting faster responses to disruptions and stronger coordination across the network. IBS Software's experience managing large-scale cargo migrations was central to delivering the transition without disruption to live operations.
The consolidation also enables Alaska to extend its GoldStreak Package Express service across the Hawaiian Islands for the first time. GoldStreak is a next-flight-out service for time-critical shipments, including medical supplies and urgent legal documents, bringing a valued domestic service capability to a market that previously did not have access to it.
"Bringing Hawaiian Air Cargo onto iCargo was a logical and necessary step following the combination," said Ian Morgan, VP of Alaska Cargo. "With iCargo as our single platform, we have a consistent, reliable foundation that supports how we operate today and gives us the scalability to grow. This improved system allows us to focus our resources on providing the exceptional care for our customers that they have come to know and love from Alaska and Hawaiian."
"Alaska and Hawaiian now operate as one cargo network, on one platform", said Radhesh Menon, VP and Head of Cargo and Logistics Solutions at IBS Software. "The complexity of running parallel systems after a merger is a real operational burden. This integration reflects iCargo's ability to support carriers through complex consolidations and deliver a platform built for long-term scale."
